CX Trends – By Zendesk

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CX Trends – By Zendesk

Date de publication:

Mercredi, 21 février, 2024 - 08:15

De l’IA à la fiabilité des données en passant par la CX intelligente, nos tendances aideront les dirigeants à préparer leur stratégie 2024.

TEMPS FORTS

Bienvenue au CX Trends : TV Show

Alexandre Carré, Directeur de rédaction chez Agora News et Sophie Pietremont, Directrice Marketing Europe du Sud pour Zendesk, lancent l’émission et vous dévoilent les 10 tendances de la CX.

CX Trends : le Quizz

Participez au quizz des 10 tendances qui rythmeront 2024 avec Grégoire Lafitte, Responsable Data et Process du pôle Opération chez Withings et Hadrien Legoupil, Vice Président Support et Expérience Client chez Aircall. Découvrez où se place votre organisation parmi les 4 440 responsables de la relation client interrogés lors du sondage. Nos clients vous partageront aussi leur retour d’expérience et leur avis sur les tendances.

Les réponses de l’Expert

Paola Giorgi, Directrice Customer Success chez Zendesk répondra aux questions les plus posées par nos contacts lors de cette interview en face-à-face avec Alexandre Carré

date debut:

Mercredi, 28 février, 2024 - 10:00